Yes, you may exchange an item for a different size. Please reach out to us at monalisaexports@gmail.com for more information on how to proceed with the exchange.

If you received the wrong size, please contact us immediately at monalisaexports@gmail.com. We will do our best to resolve the issue as quickly as possible.

Yes, we do offer custom sizing options. Please reach out to us at monalisaexports@gmail.com for more information on how to place a custom sizing order.

We recommend using a tape measure to determine your size. If you're in between sizes, you can choose to size down for a more compressive fit or size up for a more relaxed fit. If you need further assistance, you can reach out to us at monalisaexports@gmail.com, and we'll be happy to help.

Our sizes are based on Indian standards.

Yes, Monalisa Exports offers custom products. If you have specific requirements or bulk orders, please leave your details via the contact page, and we will get back to you within 72 hours.

Yes, it is safe to use your credit card on Monalisa Exports. We use secure payment gateways, such as PayPal and Razorpay, to process all transactions and ensure the security of your personal and financial information.

No, you cannot change your payment method after placing an order. If you need to use a different payment method, you will have to cancel your original order and place a new one with the preferred payment method.

Yes, you can pay using a different currency through PayPal, as it supports multiple currencies.

Monalisa Exports accepts PayPal for international payments and Razorpay for domestic payments.

No, Monalisa Exports does not currently accept cash on delivery payments.

You can check the status of your payment by logging into your Monalisa Exports account or contacting our customer support team for assistance.

Yes, you can pay with a debit card through PayPal or Razorpay, depending on your location.

Customized outfits (with tulle netting, length customization, blouse tailoring or any other form of customization), outfits above XXL/Custom size, Blouse/Stitched Blouse, and custom additional items (additional fabrics/trims etc.) are not eligible for returns.

The order item should not have been modified or altered in any manner, should not look used/worn out, and should not be deemed unfit for return by our QC team for any other reason.

You can raise a return request by email or phone. Your invoice has a return label attached to it, simply pack your item the way it arrived and ship it back to us with the return label on it. If you need assistance, you can always get in touch with our customer care team. As a Refund, we will give you a coupon of the same amount that you can redeem in your next purchase from the website.

Yes, returns are accepted as long as the item is returned to our facility within 7 calendar days (strict) from the date you receive it.

If you receive a damaged item, please get in touch with our customer care team immediately and we will assist you further. An opening video is required for any return request.

Opening video of the product is must in any sort of return related issues. However, once the order is confirmed, no cancellations or modifications are applicable. Returns are accepted as long as the item is returned to our facility within 7 calendar days from the date you receive it, and it meets our quality control conditions.

Monalisa Exports works with some of the most reliable express shipping companies to ship orders

Yes, you can track your order shipment using the tracking number provided by Monalisa Exports.

Delivery to cities in India other than metros may take longer.

Door delivery to most metros in India happens within 2-3 days.

Monalisa Exports uses FEDEX, DHL, DTDC for International delivery timelines.

Monalisa Exports ships all its outfits by Air on priority shipping mode.

Customers may request to cancel their order by notifying us via email at "monalisaexports@gmail.com" via Whatsapp at 9897476473 within a maximum period of 6 hours from the time of placing the order on our website. Kindly note that any cancellation requests received after this designated timeframe will not be accommodated. Please ensure prompt communication regarding your cancellation request to allow us to process it in a timely manner. We kindly remind you that after the aforementioned 6-hour window, cancellations will no longer be possible. We appreciate your understanding and cooperation in adhering to our cancellation policy. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our customer support team.